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Get Tech Help

UK Information Technology Services may be able to help or direct you to the right support.  Customer Services is available 24/7 online or via phone.

Visit techhelpcenter.uky.edu

Call 859-218-HELP (4357)

For non-urgent matters, email 218help@uky.edu

Need to return your loaned iPad or MiFi?

Please be sure to include this form with your returned device. Please contact learnanywhere@uky.edu with any questions regarding the return process.

Shipping:

411 S. Limestone Street, Room 122, Lexington KY 40506

In-Person:

Date/Time: May 11 thru August 24, Monday and Thursday ONLY - 11 a.m. - 1 p.m.

Location: Gatton Student Center, Coat Room (located on 2nd floor near Ballroom A)

Need to request a device for the fall?

In Spring of 2020, UK went to an emergency online format and we were able to provide technology. During the Fall 2020 semester, we have a limited number of devices to loan students with financial constraints and little access to other technology resources. If this applies to you, please select and fill out the device request form for the technology you need.

Request a MiFi

Request an iPad

Questions?

Frequently Asked Questions regarding technology resources.

View FAQs

Top Question and Answer Videos

Student Media Depot

The Media Depot will be answering students' questions about multimedia Monday - Friday from Noon - 8 p.m. via Zoom for the remainder of the Summer 2020 semester.

Contact the Media Depot

Canvas

A photo of a person in front of a computer displaying the Canvas log in screen.

Canvas is the learning management system (LMS) for University of Kentucky academic courses. Students use Canvas to access online courses and/or digital coursework assigned by their instructors.

Zoom

Person creating a meeting using Zoom.

Zoom web conferencing allows for real-time interaction in “rooms," an ideal way to transition from in-person meetings to online. Students should log into zoom using their linkblue credentials for full access.

eduroam

eduroam logo

While on campus students should utilize eduroam, a secure and encrypted WiFi network providing enterprise-level Internet access, as their primary WiFi network on campus. The "UK-Guest" network should not be used by students as this has limited access to campus resources.

Virtual Den

A screenshot of the apps available in Virtual Den.

Virtual Den is a virtual computing environment for running popular software over the internet (especially useful for utilizing Windows-only software on a Mac).  

Office 365

Office 365 has several online applications you can use.

Office 365 is available to all University of Kentucky students. It includes Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. You can install them across multiple devices, including PCs, Macs, Android tablets, Android phones, iPad, and iPhone. 

OneDrive

You can use OneDrive to store and share any file.

Microsoft OneDrive is a file-hosting service offered by the University of Kentucky through your Microsoft Office 365 account.

Teams

Team using online tool to meet.

Microsoft Teams is a platform combining workplace chat, meetings, notes, and attachments in one place to allow ease of collaboration between multiple members of your team.

VPN

A virtual private network (VPN) client can be used to connect to UK's network securely.

Some UK resources require the use of a virtual private network (VPN).

Free and Reduced-Cost Internet Options

The University of Kentucky does not promote or endorse any specific vendor, if you need internet access, one of these options may be right for you.

 

Using Public Wi-Fi

Public Wi-Fi is a “free wireless” internet connection that is usually advertised by coffee shops, restaurants, airports, hotels and many other places that usually involve travel, hospitality and food. Public Wi-Fi is either secured or unsecured.

Secured public Wi-Fi:

  • Requires password to use
  • Encrypted so that outsiders won’t be able to intercept data
  • Is the better option

Unsecured public Wi-Fi:

  • Does not require a password
  • Unencrypted so that outsiders may see, or “sniff” data
  • Susceptible to attacks/may be an elaborate ruse

Public Wi-Fi usually does not require a password and offers no protection to its users. Public Wi-Fi is also easy to “clone” and create a rogue Wi-Fi access point. A rogue Wi-Fi access point is Wi-Fi that pretends to be legitimate but is controlled by someone who wants to steal your data. There is no assurance that your data is private while using a public Wi-Fi. 

  1. Always choose secured public Wi-Fi over unsecured.
  2. Don’t log into password-protected sites (such as banking, social media, school, etc.)
  3. Don’t shop online
  4. Turn off automatic connectivity on your device

AT&T - Unlimited Data for Current Users

All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. AT&T is also offering internet access for qualifying limited income households at $10 a month through the Access from AT&T program.

Charter/Spectrum - Free Access

Spectrum is offering 60-day free service to households with students at speeds up to 100 Mbps for those who do not already have a subscription. Charter will also continue offering Spectrum Internet Assist for low-income households that offers speeds up to 30 Mbps. To enroll in the program, call 1-844-488-8395. The company said that all installation fees will be waived for new student households.

Comcast - Free Access

Comcast is providing new customers 60 days of complimentary Internet Essentials service and free access to Xfinity WiFi hotspots across the country to anyone who needs them - including non-Exfinity Internet subscribers.  

For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi.

eduroam: National and International Access with linkblue

eduroam (education roaming) is a secure, network service provided on UK's campus to provide the ability for visiting faculty and students of participating institutions to easily gain secure network access utilizing their home institution credentials. It also provides UK faculty and students that will be visiting a participating institution the ability to pre-configure their device for eduroam access, making gaining secure access while away automatic.

View a map of where you can connect to eduroam with your linkblue credentials. 

Keep Americans Connected Pledge

Multiple broadband and telephone service providers have signed a pledge with the FCC to ensure that Americans do not lose their connectivity as a result of these exceptional circumstances caused by the coronavirus outbreak. 

The Keep Americans Connected Pledge reads as follows:

Given the coronavirus pandemic and its impact on American society, this company pledges for the next 60 days to:

  1. Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic
  2. Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic
  3. Open its Wi-Fi hotspots to any American who needs them.

Read more about which companies have signed the Keep Americans Connected Pledge.

KCTCS - Guest Wi-Fi Access

All KCTCS Colleges have some access to KCTCS Guest wifi access in parking lots with the current exception of Big Sandy Community and Technical College in Prestonsburg and its affiliated campuses. Colleges are purchasing equipment to increase availability and all 16 Colleges should provide some service strength via KCTSC Guest as of April 6, 2020.

Please keep social distancing in mind when utilizing public locations.

View KCTCS College Locations

Connecting to Wi-Fi at Home

Using Wi-Fi at Home

Setting up secure Wi-Fi at home is easy. The first step is to change the default administrator password, which is usually not very strong. 

It is also extremely important that you choose a secure encryption protocol. Encryption protocols are what protect your password, keys, data and all other types of information sent over the wireless connection. We strongly recommend using WPA-3 (Wi-Fi Protected Access III) where possible, WPA-2 (Wi-Fi Protected Access II) and disabling WPS (Wi-Fi Protected Setup) if not.

At home, we recommend that users:

  • Avoid using a router’s default admin password.
  • Create a strong, unique password for the Wi-Fi connection.
  • Use a Virtual Private Network (VPN) when working remotely.
  • Disable Wi-Fi Protected Setup (WPS).
  • Use the best/latest encryption available.
  • Keep the router’s firmware updated (turn on auto-updates if available).

Importance of Wi-Fi Passwords

The Wi-Fi password is a pre-shared key (PSK) that ensures the privacy and protection of your data and internet connection.

Your Wi-Fi password is important to ensure that the data flowing to and from your internet connection is secure from outsiders. It also ensures that your internet connection is private; you wouldn’t want a stranger using your internet connection! 

If your Wi-Fi is not password protected or if your password is weak, a stranger can connect to your Wi-Fi router and use your internet connection, potentially even to conduct illegal activities. If this were to happen the authorities would knock on your door to ask questions.

1. Have a password.

This may be hard to believe, but many people still insist on not securing their own Wi-Fi at home. The first step to defending your data and internet connection is to set up any type of defense at all.

2. Have a strong password.

Password cracking is literally a science. A password that is difficult to guess (through social engineering and open-source intelligence gathering) and also difficult to brute force (by being long enough and relatively complex) is a strong password.

UK recommends:

  • At least 8 characters long
  • A mix of CAPITALS, lowercase, numb3r5, and $ymbol$.
  • To avoid using common dictionary words such as “football” or “password”. Check the most common passwords to avoid.
  • Cycling passwords every 90-180 days (UK’s standard is to cycle passwords at minimum, in 90-day increments unless using 2FA.)

Please note: Many routers are shipped with default passwords such as “admin” or “password.” It is important to change these defaults as soon as possible. Manufacturer specifications, including default passwords, are freely available on the internet. We recommend changing both factory passwords and the factory SSID (Service Set Identifier, or the Wi-Fi “name” that pops up when scanning for available Wi-Fi).

Also, some new routers are shipping with complex, unique passwords. It is still a good idea to change these as well as the SSID. Consult your user manual or ISP to get directions on how to change your password.